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Website Accessibility

Accessibility Statement for CAA Club Group

CAA Club Group (“CCG”) is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to support accessibility.

CCG has taken the following measures to ensure accessibility of 

Conformance status.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. is partially conformant with WCAG 2.0 Level AA. Partially conformant means that due to certain limitations, some parts of the content do not fully conform to the accessibility standard.

Compatibility with browsers and assistive technology. is designed to be compatible with the following assistive technologies: may not be compatible with: 

Technical specifications.

Accessibility of relies on the following technologies to work with the combination of web browser and any assistive technologies or plugins installed on your computer: 

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives.

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below. 

Known limitations: 

  1. COVID-19 Travel Advisory Resource: Due to limitations with our third-party provider, users may experience issues using the tool to obtain information, while using a screen reader or relying on keyboard navigation. If you require assistance, please contact us by phone at 1-866-286-9323 or email us at

  2. PDF documents: Some of the PDF documents available for download on our site may not be fully accessible. If you require assistance with the content on these PDF documents, please feel free to contact us by phone at 1-866-286-9323 or email us at

  3. Third-party websites and tools: We may use third-party tools or plugins to support certain functions on our website. Whenever possible, we have customized such tools to follow compliance standards, however at times, such customizations options may not be available. We have made effort in limiting the use of such tools to lower the impact of possible disruptions.

Assessment approach.

CAA Club Group assessed the accessibility of by the following approaches:

Evaluation report.

An evaluation report is available upon request. Please contact us at 


We welcome your feedback on the accessibility of Please let us know if you encounter accessibility barriers. 

Phone: 905-771-3000 Ext. 25043 


Address: CAA Privacy Office, 60 Commerce Valley Drive East, Thornhill, ON L3T 7P9 

We try to respond to feedback within 3-5 business days.